Julio Merz

Rob in the Service Department went the extra mile to make sure I had the best possible service that my car required. A few days after my appointment, I received a follow up call from Julio in the Service Department making sure that I was satisfied. Both members of the Stivers Team customer service was top tier. I will continue to get my car serviced at Stivers Columbia.

Stivers didn’t have the car that I wanted on their lot but Julio and the GM were able to get exactly what I wanted by the next day! Julio took the time to review all of the features of the car (and there are ALOT)! Financing was quicker than I expected and everyone was so nice! Great experience! I will definitely be back. Update 3 years after my initial review: Every employee was is so friendly! I took my car in for service and a software update and ended up waiting for my vehicle longer than I anticipated because my car was being stubborn but employees (both from sales and service) checked on me, offered me water, and updated me on my vehicle multiple times. Andrea in the service department was especially kind and helpful. I really appreciated all of the genuinely good attitudes and comfortable waiting area.

My tire had to be replaced due to it having a bubble in it. Julio and Todd, who works at Stivers Hyundai, always goes out of their way to ensure that I’m kept in the loop and that I’m a happy customer!

mr austin and staff showed excellent customer service thank you,,,fast service and they care about their customers alot here in this section of service .also Mr Julio is very helpful and shows excellent customer service thank youalso recently had very excellent customer service shown by Travis ,Mr rich and also Ms Andrea thank you very much !!

My recent visit to Stivers could have been a negative experience because the oil change, updates and recalls took approximately 3 hours. However, Julio took care of us and ensured that we had everything that we needed.

Excellent service. Car was fixed as promised . Service tech Julio did a great job in communicating every step of the way. Would definitely take car back there for service repairs. 08’22/2024

Julio was awesome!

Julio and the crew was awesome got me in same day and fixed my issue great job to everyone

100% recommend! Julio and the sales manager Steven are awesome to work with!!

Recently had my Genesis "Storm" as I affectionately named her, in for service. From the moment the service gates opened, I was treated like I was the only person there. My loaner vehicle was gassed and ready for me, I had no actual wait time. I was called or texted every day with updates and when I returned to pick up Storm, Julio was waiting for me with a smile and keys in hand. He took time explaining every detail of my service. I was truly impressed by his professional service as I had such an horrific experience at Stivers on Clemson Road. I vowed that I would not return but I love the Genesis vehicles so I stepped out on faith. Believe me when I say Michael Bowers, the finance team and now Julio in service has changed my prospective of Stivers, 360 degrees. I will share my experiences with others and I will return for another sale in the future ...right now I'm loving my Storm

I had a great experience at Hyundai Genesis on Killian Rd my service provider, Julio was amazing he made sure he crossed every T and dot every I. I would definitely recommend going there.

mr austin and staff showed excellent customer service thank you,,,fast service and they care about their customers alot here in this section of service .also Mr Julio is very helpful and shows excellent customer service thank you

Got me in and fixed the problem in no time great team Julio

I have to compliment the staff at Express Service. Rishad Moody was my service advisor and caught that when I purchased my vehicle (from a different dealership) that the pre-paid maintenance I chose and complimentary maintenance from Hyundai were overlapping. After he made me aware, I was able to contact the original dealership and straighten things out. I truly appreciate him notifying me so that I could get it corrected before I ran into any troubles down the road. Also, the gasket on my oil pan had begun to leak. Thomas Knight was the technician servicing my vehicle and he had Rishad walk me back so I could see the leak myself and get that repair scheduled. The repair was under warranty, so they didn't have to take the time to show me, but I truly appreciate that they wanted me to see and understand what was going on with my vehicle. I certainly felt well taken care of and look forward to future care at this dealership.

Rishad was great! He is a great service advisor. He kept me updated on every step of my car’s service and repair.

I had the best experience getting my car repaired even though I was tried Julio was more than great. He made sure that he keep on top of how the repair was going and keep in up to date. I appreciate Julio asking me if I wanted to go home that he could get me a ride of if I wanted to get something to eat he could make that happen as well. Julio keep me well informed the entire 5 hours that I was there Thanks Julio

Rishad was really helpful and knowledgeable.

First time in, very nice!! Julio was the best, exactly what you would expect in a customer service person. Helpful, polite, knowledgeable. What a pleasure!!

This is by far the best dealership that I've been too. I drive an hour just to to this one. Best customer service and they get you in and out: if you need something for your vehicle they call and let you know before doing anything. Rishad was great at my last service. He kept me up to date on my vehicle.

Julio Merz was nothing but professional throughout the entire process. He kept us informed while we were looking for our vehicle. Very courteous and took the time to show us everything about our vehicle. He is an excellent worker who is truly passionate about what he does. My wife and I were very impressed with him and his professionalism. Stiver's, you have a great team member in Julio that will take your organization to greater levels. Thanks again for providing nothing but state of the art service.

Very rarely, do you find professionalism throughout a dealership. Today, I purchased my 12th vehicle, and it was without a doubt the smoothest auto transaction I have ever made. Julio Merz is a consummate professional. From the time I met him until the end of the transaction he was fabulous, knowledgeable, devoted to his trade and caring toward the person sitting across the desk from him. Julios delivery was the best I have experienced in my 12 purchases. I truly hope your organization values his worth to your organization. Additionally, I was also treated with respect from Clint Henderson. I dread the Finance office more than anything except for today. Normally, I do not purchase the extended warranties but today because of the feeling I received from both these gentlemen, I broke tradition and purchased the wrap around insurance which was a 1st for me. These two men earned the business both from a sales perspective and a finance perspective. These are valuable men which I am sure you probably already know.

The folks at Stivers are amazing! Leasing my Hyundai was easy and low pressure. My recent service appointment was quick and all members of the service staff were so friendly. I’d like to especially call out my service advisor Rishad Moody. I was in and out in less than an hour.

The service staff is amazing and very easy to talk to and is an all well great experience.when you go out there talk to Rishad or Gabriel they will take great care of you

First experience with the service department since I bought my new Kona and was pleasantly surprised by the ease of scheduling and the speed of service! Rishad got me in and out in a jiffy. Love my new Kona!

Every time we go to the Hyundai dealership we ask for Julio Merz because he goes above and beyond to meet our expectations. His personality and transparency explaining everything says a lot about him. We are 100% satisfied and we recommend him when visiting this dealership.

Rishad was excellent! He communicated really well and showed interest in my situation and seemed really glad work with me.

Outstanding service. Rishad Moody was awesome. He was very patient and answered all of our questions.

Outstanding service. Rishad Moody was awesome. He was very patient and answered all of our questions.

Had my 2014 Santa Fe Sport serviced the other day and couldn’t be happier with the service I received and the courteousness of the staff. Rishad and all the other staff treated me as if they really wanted me there and not like they just wanted me to disappear, like so many other places. The facility was extremely nice and very clean. I will definitely return for all my service needs. Who knows, maybe someday I might even buy a vehicle from them!

Had my 2014 Santa Fe Sport serviced the other day and couldn’t be happier with the service I received and the courteousness of the staff. Rishad and all the other staff treated me as if they really wanted me there and not like they just wanted me to disappear, like so many other places. The facility was extremely nice and very clean. I will definitely return for all my service needs. Who knows, maybe someday I might even buy a vehicle from them!

Service advisor Rishad and Tech Nile both good communicators,. Nice to be told clearly what's what.

Service advisor Rishad and Tech Nile both good communicators,. Nice to be told clearly what's what.

Great service provided by Rishad Moody. I was surprised at how quick they got me in & out.

Great service provided by Rishad Moody. I was surprised at how quick they got me in & out.

Thank you to my salesman Rishad Moody and the finance manager for the excellent purchase experience.

We decided to stop by Stivers after work just to take a look. Rishad Moody ended up showing us a couple of different trims of Santa Fes and we decided on one. Rishad made our experience absolutely wonderful! We have never had such an easy car buying experience.

I had an excellent experience at Stivers Hyundai. The place was well maintained and welcoming. The staff at Stivers were all so nice and helpful. I ended up having Rishad Moody as my salesman and he was excellent. Also, they did not took receive market adjustments from their customers. In these days, most car dealerships require customers to make pay market adjustments. I would highly recommend 100/100 Stivers Hyundai when buying a car. I will continue to do business with these wonderful people and establishment. I would definitely recommend giving Rishad a call he is great.

Stivers is a fantastic dealership to work with! Rishad video texted me with a greeting and views of the car and then off we went! I found the car I’d been searching for all over Atlanta for less at Stivers. Rishad was so helpful and kind and responsive. Then Clint helped me out with financing and my car was delivered the next day! I love it! Thanks Stivers!

Rishad Moody was the best! He went above and beyond. A very pleasant experience. First class!

Excellent experience!!! Rishad Moody was our client advisor (salesman) he was on the spot with everything we needed. He was there to answer all our questions but not pushy!!!

Rishad Moody was amazing! He answered all our questions thoroughly and explained everything very well. He was also very patient with us and was never pushy, allowing us to discuss things at our own pace while being open to our many questions. We loved that Stivers, even in this crazy market, kept the car price at MSRP if we financed through them, which was an easy process and gave us an excellent rate.

Rishad was great! Louie wasn't available, Rishad stepped right in and made the process of buying a new car as smooth and as quick as possible!!