Austin Cartelli

Our Service Advisor, Austin Cartelli was very helpful and courteous. Our Service Tech, James Bell, performed an outstanding job and recommended service that was needed, which I appreciated.

Stivers Hyundai is far superior over Peackock Hyundai…by a mile. Austin was so stellar in helping get my car looked at, parts ordered, and replaced in a very quick amount of time! He is extremely patient and super kind. After the massive headache the other dealership gave me on multiple occasions, we will certainly never go elsewhere. Give Austin a raise!

Very Professional crew. AUSTIN CARTELL was the service advisor assigned to my vehicle. He really kept me informed of the service being performed on my vehicle from the beginning to the end of the process. Family type environment. ??

Austin was Awesome, very responsive, and great to work with. The dealership is super nice if you have to wait. I would recommend getting you Hyundai's serviced at Stivers.

Had the best service appointment at Stivers Hyundai. Everything was a breeze from talking with Austin on the phone prior to even bringing my vehicle in for service. Staff was friendly and informative. Wait time actually ended up being less than they originally told me. Great service all around!

Excellent staff, excellent sales and exceptional service. Cliff Tanner and Chris Benson were very helpful with my recent purchase. Rich Koellner and Austin Cartelli take very good care of everything I need with servicing my vehicle. Highly recommended!!

My service experience with Austin went smooth and everything I needed was addressed as well as providing me with a loaner vehicle.

Austin in the service department is GREAT!!!

Great service. Austin got my problem resolved in a timely manner. Thank you!

Great service and friendly staff. Austin was super helpful and set my expectations with what to expect.

Austin Cartelli gave me great service. He was very professional and kind. It was a pleasure working with him. I would recommend using this car dealership.

Great service and friendly staff. Austin was super helpful and set my expectations with what to expect.

Excellent customer services as usual. I didn't have an appointment; however as soon as I parked Austin was already at my door providing excelente customer service. He made sure all my car needs were taken care of. Love Hyundai Strivers.

Austin Cartelli gave me great service. He was very professional and kind. It was a pleasure working with him. I would recommend using this car dealership.

I had a wonderful experience while visiting the service department at Stivers Hyundai. Austin Cartelli was very professional, courteous and really friendly. This is a new and modern dealership conveniently located on Killian Road. I'm 100% totally satisfied with the services they provided and definitely recommend them. Thank you!

Great service. Austin got my problem resolved in a timely manner. Thank you!

Austin in the service department is GREAT!!!

My service experience with Austin went smooth and everything I needed was addressed as well as providing me with a loaner vehicle.

Had the best service appointment at Stivers Hyundai. Everything was a breeze from talking with Austin on the phone prior to even bringing my vehicle in for service. Staff was friendly and informative. Wait time actually ended up being less than they originally told me. Great service all around!

Austin was Awesome, very responsive, and great to work with. The dealership is super nice if you have to wait. I would recommend getting you Hyundai's serviced at Stivers.

Very Professional crew. AUSTIN CARTELL was the service advisor assigned to my vehicle. He really kept me informed of the service being performed on my vehicle from the beginning to the end of the process. Family type environment. ??

Stivers Hyundai is far superior over Peackock Hyundai…by a mile. Austin was so stellar in helping get my car looked at, parts ordered, and replaced in a very quick amount of time! He is extremely patient and super kind. After the massive headache the other dealership gave me on multiple occasions, we will certainly never go elsewhere. Give Austin a raise!

Our Service Advisor, Austin Cartelli was very helpful and courteous. Our Service Tech, James Bell, performed an outstanding job and recommended service that was needed, which I appreciated.

Austin made sure all of my issues were addressed and kept me informed during my time waiting.

Great service, Austin was great and kept me informed during the entire process. I was very happy with the visit.

Very nice and clean facility. Austin in the service department is AWESOME!!! Highly recommend!!

Austin was very kind and attentive. He represents the company very well. Even though they didn't find the problem, he was very professional about it

Austin did a great job communicating and the work was done right.

I thought I did. His name is Austin Cartelli very knowledgeable. Thanks.

Air Conditioning problem with my 2014 Hyundai Sonata. Problem was diagnosed and repaired in a timely manner. The service adviser, Austin Cartelli, was very helpful and kept me informed throughout the repair process.

Stivers was able to get me in fairly quickly to get my car worked on! I dealt with Austin in the service department the whole time and he kept me updated about the car the entire time it was there! He was very honest and professional about working with me and my car. I think i’ll continue to come the 2 hours for me to bypass the Hyuandai dealership closer to home

Was confused at first with a line of cars outside the bay doors. Once Austin came out and met me, I realized they were all empty. Issue was identified and communicated quickly. Extra part needed to be ordered which was my own fault thinking I had the additional one in the vehicle already. Austin was honest and not pushy with service. Car was dropped off Tuesday and was notified that extra part had arrived Wednesday. Tried to contact dealer 3x for update on Thursday. Eventually was told Austin was OoO and by the time, I got a hold of another advisor, it was too late in the day to resolve anything. Austin did contact me first thing Friday and unfortunately due to unforeseen staffing issues in the garage, work was not completed until EOD. Austin and staff were polite and accommodating in getting me transit from dealer on Tuesday and to dealer on Friday despite it being past EOD and transaction was finalized quickly, friendly and professional. Client lounge and provided snacks were nice on site as well and open view to service bays was a nice dose of transparency.

The service department did great with finding out the issue with my car and and getting it fixed for me. My service advisor was Austin and he was very respectful, knowledgeable, and made sure to keep me updated on my vehicle's timeline while they had it.

Austin in the service department made our visit so smooth and easy. I would definitely recommend him for any of your service needs. Thank you Austin for all you did for us. We really appreciate you.

Austin did a great job staying in touch with me throughout my service process. He was professional, friendly, and courteous. Shout out to Marson too for pinch-hitting for Austin. The job was completed when promised. Good job guys!

Austin was knowledgeable and courtesy

Austin and Justin represented your company well! They were professional and friendly! Excellent service! Thanks!

James Watson Jr. 11/30/2023 Reference Service Experience on August 19, 2023, Since I have bought my Hyundai Palisade for Stivers Hyundai located at 9950 Farrow Road in Columbia, SC. I am pleased with the performance, comfort, and driving of the vehicle. I Definitely give it ten stars. I am exceedingly pleased with the service department with how smooth the process was when I met with Austin in the service department on while signing me in for my service repair appointment. He greeted me in a professional and courteous manner upon my arrival and made me feel at home. Austin explained which services that need to be performed and he let me know that the parts will have to be ordered and gave me an approximate time when the repairs were going to be completed provided me with a comfortable rental car while my vehicle was in the shop for the repairs. Thanks for hiring true professionals. Again thanks, James Watson Jr.

mr austin and staff showed excellent customer service thank you,,,fast service and they care about their customers alot here in this section of service .

I had a great experience with service advisor Austin and my mechanic. I had a problem with my 2022 Tucson while visiting family in Columbia for the holidays. The dealership made sure the job was complete in a timely manner so I could get home that day.

I had a minor issue with my new Palisade. Austin in the service area helped me out immediately. He was able to get my headlights adjusted and he updated me on my vehicle status throughout the visit. So glad we bought our vehicle at Stivers.

Austin did an excellent job taking care of my car and keeping me informed along the way!

I was traveling during the holiday season when I experienced a mechanical failure with a passenger window. My service advisor, Austin quickly got me a service appointment and resolved the issue. I’m truly grateful and I would highly recommend their service department.

Stivers Hyundai did a great job of making a tough situation more bearable. Major repairs on my car were needed and Austin was helpful, informative, and communicated well with me throughout the process. I'm thankful for Stivers flexible hours and quality work. Highly recommend!

Stivers service Department was fantastic! Our 2013 Hyundai Sonata had an engine failure due to a manufacturer defect. Austin was so helpful and efficient in getting all of the recall and warranty information put together. Within a day of diagnosis of the problem, they had provided a rental car. The entire repair was complete in 8 days from the time car was brought to Stivers! Austin and his team made a difficult situation easy! I would highly recommend their Service Department!

Austin was excellent to work with. He didn't treat me like a woman who has no clue about cars. He listened to what my issue was but they couldn't recreate the issue. He gave a recommendation to change the clutch fluid. It is a good place to start. The "other" Hyundai location kept telling me it was the floor mat. That had been in there for two years. Humored them and removed floor mat to no avail.

Stivers and service manager Austin in particular have treated us very well.

Austin was great and kept me up to date while waiting for service to be completed! Thanks for great customer service,

Out of all my car service experiences; Austin Cartelli has always been outstanding. He is very knowledgeable, professional, and patient. He made sure I always leave with all my questions answered and I was comfortable with my car outcome. Thank-you Austin and Stivers Hyundai for all you have done, because of y’all my 2017 Hyundai Sonata is now over 101,000 miles and still drive like a brand new car. Thank-you again!

Austin in service and Thomas in sales and Deborah were all excellent. Made me feel at home and just very informative and a pleasure to talk with. Just brought my wife's Accent in for some recall issues and it was like I knew them my whole life. Top notch and can't wait to come back to by our next vehicle

Austin was extremely helpful.

Had a great experience with Austin Cartelli while at Stivers getting warranty work performed on our Hyundai Palisade. He was swift and professional. Austin kept me informed about the status of the repair and got me back out on the road as soon as possible. Very appreciative of him, and the Stivers team, for providing a great experience.

Great communication and my car was repaired quickly. Austin kept me informed during the service period. Thank you!

Austin is thee guy he did me right great service

My first visit. Brought in my Granddaughters car for service. They found and fixed 4 recalls. One fixing the drivers air bag, which another garage told us was too expensive to fix. it was a recall. Austin kept me informed thru the process. They had to order some parts and I will gladly go back. I feel a lot better about the condition of my Granddaughter's car. Thank You Austin and Stiver's Team One Happy Grandad!

Austin is a great employee and helped us get my stepmoms car fixed-he went above and beyond our expectations

Amazing service and shout out to Austin! I was looking for a dealership service department to help with a check engine light. I called another dealer and they needed 5-7 days just to diagnose it. Austin got me right in the next day, and the technicians had my car fixed in 2 hours! They've earned a new customer!

I’ve went in for a couple warranty repairs on my 2021 Hyundai Elantra (which btw is a great car and even better warranty. Each time, Austin was my service advisor. And he’s been awesome each time. He tells me step by step what’s going on, texts me with any added info, and even asks about family and life in general. Great place overall!

Stivers and service manager Austin in particular have treated us very well.

Austin was great and kept me up to date while waiting for service to be completed! Thanks for great customer service,

Stivers Hyundai did a great job of making a tough situation more bearable. Major repairs on my car were needed and Austin was helpful, informative, and communicated well with me throughout the process. I'm thankful for Stivers flexible hours and quality work. Highly recommend!

Stivers service Department was fantastic! Our 2013 Hyundai Sonata had an engine failure due to a manufacturer defect. Austin was so helpful and efficient in getting all of the recall and warranty information put together. Within a day of diagnosis of the problem, they had provided a rental car. The entire repair was complete in 8 days from the time car was brought to Stivers! Austin and his team made a difficult situation easy! I would highly recommend their Service Department!

Austin was excellent to work with. He didn't treat me like a woman who has no clue about cars. He listened to what my issue was but they couldn't recreate the issue. He gave a recommendation to change the clutch fluid. It is a good place to start. The "other" Hyundai location kept telling me it was the floor mat. That had been in there for two years. Humored them and removed floor mat to no avail.

Austin did an excellent job taking care of my car and keeping me informed along the way!

I was traveling during the holiday season when I experienced a mechanical failure with a passenger window. My service advisor, Austin quickly got me a service appointment and resolved the issue. I’m truly grateful and I would highly recommend their service department.

I had a great experience with service advisor Austin and my mechanic. I had a problem with my 2022 Tucson while visiting family in Columbia for the holidays. The dealership made sure the job was complete in a timely manner so I could get home that day.

I had a minor issue with my new Palisade. Austin in the service area helped me out immediately. He was able to get my headlights adjusted and he updated me on my vehicle status throughout the visit. So glad we bought our vehicle at Stivers.

James Watson Jr. 11/30/2023 Reference Service Experience on August 19, 2023, Since I have bought my Hyundai Palisade for Stivers Hyundai located at 9950 Farrow Road in Columbia, SC. I am pleased with the performance, comfort, and driving of the vehicle. I Definitely give it ten stars. I am exceedingly pleased with the service department with how smooth the process was when I met with Austin in the service department on while signing me in for my service repair appointment. He greeted me in a professional and courteous manner upon my arrival and made me feel at home. Austin explained which services that need to be performed and he let me know that the parts will have to be ordered and gave me an approximate time when the repairs were going to be completed provided me with a comfortable rental car while my vehicle was in the shop for the repairs. Thanks for hiring true professionals. Again thanks, James Watson Jr.